Today the per-payslip price is little higher than in 2014 – despite the huge increase in payroll complexity. So what are organisations actually looking to achieve from outsourcing payroll?

It is important to take a step back and delve deeper into the business process and objectives, over and above the economies of scale that deliver cost savings.

There are other questions to consider, such as – can payroll provide finance with more accurate data, will morale improve if every employee is paid the right amount, at the right time and will online payslips make life easier for payroll and employees?

It is also important to understand how well the current payroll process is performing. For example how many errors occur each payment run, does the organisation need better absence information and how easy is it to spot trends in the cost of temporary employees?

Understanding current performance will make it far easier for an organisation to work out how to construct the relationship with an outsourcer and ask the right questions to get the best value from the payroll process.

Achieving a slick, smooth and business improving payroll process is an evolution and organisations need to work with a Payroll provider to get the best service. Changes to processes on both sides are often essential to make sure the right information is shared at the right time.

The best relationships rely on an open, partnership approach, where trust between both provider and client means  frank, open discussions to resolve issues and the ability to create better, more professional results. It is those organisations that proactively embrace payroll that can gain the benefits:

·       Reduce costs

·       Transform business insight

·       Improve employee morale

Organisations need the right mentality and understanding to make the most of a payroll services provider.