Employee engagement is about more than just a survey
I work with many organisations that have made a significant investment in money and resources, over multiple years on large unwieldy surveys producing tons of data but making very little impact on increasing or sustaining engagement. Engagement surveys are a useful and valuable diagnostic, they take a ‘temperature check’ of the organisation at point […]
Five reasons CEOs fail to engage
There is now a weight of evidence connecting employee engagement and business success, within which leadership plays a key role. Yet, much of the UK workforce remains dis-engaged. So, why aren’t our leaders engaging more? Engagement, that is to say, the sense of emotional connection and purpose that is created among employees so that they […]
The neuroscience of trust and how it can improve your engagement results
A while ago I was working with a leadership team who got into a debate about trust. The team was split with the senior leader insisting their role was to mitigate risks by putting in place policies and policing people to ensure the company was safe. His starting premise was people are not trustworthy, if […]
Key insights from Gallup employee engagement report
This is a few months' old but it’s a good read so thought I’d draw your attention to a few insightful tidbits. “TO WIN CUSTOMERS — and a bigger share of the marketplace — companies must first win the hearts and minds of their employees.” Top-level: Engagement makes a quantifiable difference to the bottom line […]
True engagement – why managers need to be seen as ‘real people’
Managers and leaders within an organisation can make a difference to engagement levels, but only if they themselves are engaged, trustworthy, authentic and crystal clear on their role and what the organisation needs from them. They must then work with their teams to align their personal goals, motivators and drivers to job satisfaction and their […]
Senior leader buy-in is fundamental to employee engagement
This piece was written by Gary Cattermole, co-founder and director of staff survey provider The Survey Initiative. It’s a common issue, organisations are eager to run an employee engagement programme but find it tricky to get their Chief Exec or members of the board to buy-in to employee engagement. Some board members may think it’s […]
Interview: Jez Langhorn, VP People, McDonald’s
Jez Langhorn, McDonald's UK VP of People, talks to us about employee engagement and how it works at the fast food giant. McDonald's recently placed on the Great Place to Work list of the top workplaces across the UK for its commitment to building a culture of trust and unity. 1.What does employee engagement truly […]
Beyond ‘omnichannel’ – customer experience in the retail sector
‘The path to purchase is evolving. Digital is empowering and informing shoppers as they make their purchasing decisions. The key to success is satisfying shopper needs for convenience, choice, and value for money.’ That’s the opinion of consumer research giant Nielsen. And as they regularly talk to more than 250,000 households around the world about […]
Managing in a low-engagement environment is exhausting – what can you do?
This article was written by Fraser Marlow, VP of Marketing & Head of Research, Chris Rice, CEO, and Mary-Ann Masarech, Engagement Practice Lead at leadership development and engagement consultancy BlessingWhite. Picture, if you will, each employee as a spinning plate. You can see your organisation as a large space with 100, 1,000, or even 50,000 plates […]
Interview: Emma Pinker, General Manager, London Vision Clinic, on employee engagement
Emma Pinker is General Manager of the London Vision Clinic, a laser eye surgery clinic. The company was recently included on the 2013 Best Workplaces List [PDF, 5.68MB] from Great Place to Work for their commitment to employee engagement. Download our academic-led employee engagement toolkit, produced in association with Great Place to Work. 1. What does […]
“What does employee engagement mean to you?” [VIDEO]
“What does employee engagement mean to you?” That’s the question we posed to attendees at the HRD conference in London in April 2013, in association with Sage. Employee engagement is such a massive question at the moment – businesses are focusing on the people within their organisations and looking for ways to drive productivity. Engagement […]
The suspicious motives of the employee engagement movement
This article was written by Karen Drury, consultant with Maven International (UK) Ltd. "A wise man … proportions his belief to the evidence."(David Hume, An Enquiry Concerning Human Understanding) Consider the changes made to employee legislation in the past few weeks. To bring a case for unfair dismissal against your employer, you now need to work […]
News: Firms turn to tech for employee health engagement
Employers have an appetite for new technologies to promote health engagement and positive behavioural change in the workplace, according to new research. “Emerging Technology in Health Engagement,” released by Buck Consultants and WorldatWork, examined current use and future potential of gamification, mobile apps and social media. Gamification was the most prevalent solution (62 percent) and […]
News: Renewed optimism in the workplace?
Employees are feeling more empowered to do their jobs than at any other time during 2012, according to new research. Well over half (58.6 percent) of UK workers are proud to work for their current organisation, up on the 41.7 percent reported in summer 2012. Over three quarters (76.1 percent) believe their manager gives them […]
Interview: Peter Cheese, CEO of the CIPD
Peter Cheese, chief executive of the Chartered Institute of Personnel and Development (CIPD) believes we are at an inflection point in HR and that the opportunities for the profession to make an impact on the business has never been greater. With the CIPD’s centenary year in full swing, HRZone recently caught up with Cheese, to […]
News: employers who fail to engage will fail the UK
HR has known the importance of engagement for a long time – now there’s research out that points to just how important it is for long-term economic prosperity. According to new research from Adecco Group, employers that do not engage, motivate and retain their best employees risk damaging the UK’s economic position, according to new […]
News: engagement key to combat salary and morale doldrums
HR must prioritise engagement, leadership and talent retention in 2013 to combat sluggish salary increases and poor morale, suggests Hay Group research. The survey found many HR professionals were worried current reward and talent initiatives were off kilter. One in five of the reward specialist respondents believed their organisation’s incentive programme did not deliver, while […]
Talent Spot: Tim Hadfield, co-founder of Inaccord Engagement Partnership and HRzone blogger
For Tim Hadfield, co-founder of engagement specialists Inaccord Engagement Partnership, there’s no mystery surrounding engagement, it’s simply common sense. But that doesn’t mean companies don’t need his help to get it right. “The big challenge is, managers know about engagement, but knowing it and doing it are two different things,” he observes. And that’s where […]
Best practice: Staying mum at Merrill Lynch
Bank of America Merrill Lynch is spearheading an innovative campaign to help stay-at-home mothers and carers get back into the workplace. The ‘Returning Talent’ programme offers practical advice to people hoping to re-enter the workplace after three or more years caring for their family. It is aiming to attract middle to senior-ranking professionals from […]
Ask the Expert: can you refuse to interview an unsatisfactory former worker?
Question: Can you refuse to interview an unsatisfactory former worker? What is the legal position if a former employee who had a poor performance/attendance record but left of their own accord rather than having formal action taken against them, applies to work for your company again? I can’t seem to find any guidance relating […]