Blog: Debunking 5 employee performance myths
Deciphering the myths of employee performance: Myth 1: A Mission Statement is Enough Employee performance touches every part of the organisation. However, simply creating a new company vision every three to four years and setting board level objectives of increasing sales or market share is not enough. Such goals have no relevance to […]
Blog: Fact – Improve management practice by 1% or hire 25% more staff
Recognise This! – A little effort to improve management skills is worth as much as a 25% increase in headcount. A consistent source of good advice and cross-industry perspective on company culture, Blanchard Leader Chat is one of my must-read blogs. Last month, for example, they featured recent global research from McKinsey, Stanford, and […]
HRD Insight: BP Exploration’s Jane Burt on being a charity trustee
Becoming the trustee of a charity is the kind of volunteering work that can complement your career and help you to develop new personal and professional skills. Being a trustee is not only a valuable way of contributing to the third sector, it can also be an interesting and rewarding experience, helping to broaden your […]
Banking crisis: Should staff pay be linked to customer service?
‘Banking’ and ‘customer service’ aren’t generally words that go together harmoniously. A recent survey by Avanade found a third of banking customers have lodged an official complaint with their primary bank in the last five years, generating a total of 30 million for the industry. According to the report, overdraft and late payment fees were […]
Is leadership development really the answer to your problems?
The idea that there is a key requirement for ‘better leadership’ as the ‘answer’ to most, if not all, business and organisational problems remains prevalent. Numerous surveys by management consultancies reinforce the notion that there is a leadership talent ‘gap’ and, by extension, a need for more and better leadership development activity. This idea […]
Talent Spot: Charles Elvin, chief executive at the ILM
As chief executive at the Institute of Leadership & Management, Charles Elvin is responsible for setting the UK’s largest management body’s agenda and striving to improve skills through a focus on qualifications. He is a lifelong believer in the transformational power of education, an idea that was drummed into him from his earliest years by […]
Blog: All the small things – Getting your PR right in HR
HR often finds itself at the interface between the business and the outside world. As such it is responsible for the external image that the business portrays. I want to share a story that happened last week, which has important lessons for all those who have to deal with the media as part of their […]
Social media trends: Moving into the mainstream
The opportunities and possibilities offered by social media are limitless – and that’s the problem for many HR professionals. The question is where exactly do you start and how do you know what will work for your business? The simple answer is: just start somewhere, for the beauty of social media is that […]
Blog: 3 Tips to Build and Sustain a Strong Company Culture
Recognise This! – Creating a strong culture requires careful focus and intention. What’s your ambition for the culture of your organisation? If you intend to create and preserve a strong company culture of recognition – one that drives engagement, productivity and performance – how do you that? 1) Focus on Your Culture If culture is […]
Five steps to help staff cope with digital distractions
You’re writing a report when your smartphone rings. Before you’ve had the chance to say hello, another five emails drop into your inbox – all asking you to do something, now. And on top of that, there are text messages, tweets and instant messages, all waiting for you a response. Sound familiar? Well, […]
Performance psychology in action
A goodly number of businesses and public authorities are now starting to adopt performance psychology techniques as a means of trying to enhance how their employees operate on a day-to-day basis. Performance psychology combines business, sports and positive psychology, with the aim of enabling individuals, teams and groups to flourish and become the best that […]
Video Interview: SynGro’s Ken Scott on how best to exploit staff feedback
At a recent European Customer Experience World event, our sister website, MyCustomer.com, spoke to Ken Scott, director of delivery at SynGro, which develops customer insight programmes, about why ‘Voice of the Employee’ feedback isn’t being better used within organisations.
Blog: Punk rock HR – How to make learning worthwhile
Someone does not measure up to your expectations? What do you do? Fire them? Fire yourself for not hiring them properly in the first place? Well, the time-honoured HR solution to the capability problem is to train them. Nothing wrong with that at all, I hear you say? No, except there are some faulty […]
Talent Spot: Community blogger, Bob Bannister
Being stuck at airports for hours on end is one of the most energy-sapping and irritating things about traveling. Yet for Bob Bannister, managing director of training provider, iManage Performance, it proved to be fortuitous. He explains: “In the mid-90s, I was working for Philips and doing a lot of sourcing from Eastern Europe, which […]
Five reasons why HR should adopt social media
Over recent years, social media has crept into the workings of many a business department, and HR is no exception. Some HR professionals have been using social media as part of their day-to-day activities for a while, but those that haven’t are likely to need to do so in the near future in order to […]
Blog: How Malmaison’s employee incentive scheme ‘Wow’-ed customers
I’ve long been a fan of the Malmaison brand having had the pleasure of spending considerable time at a number of their facilities during my travels. I’ve always found the employees to be great brand ambassadors and that this positive and empowered behavioural culture worked well with the physical brand trappings. I featured Malmaison […]
News: Youth locked out of jobs due to employers’ changing needs
The education system’s failure to adapt to employers’ requirements for soft skills rather than technical expertise among entry-level job candidates means that many young people are underequipped for today’s world of work. According to a report from the Work Foundation entitled ‘Lost in Transition’, more than 450,000 under-25 year olds have no experience of sustained […]
News: M&S staff up in arms as bonuses cut by two thirds
Workers at Marks & Spencer held angry meetings yesterday after being told that they could see their bonuses slashed by up to two thirds following a fall in profitability. The situation is unlikely to be helped by the fact that, despite the high street retailer’s reputation for fair pay and treatment, its Dutch chief executive, […]
Blog: Are you serious about adopting a 70:20:10 development model?
Are business serious about 70:20:10 development? Or is it becoming a lazy way of reducing budgets while expecting already over stretched staff to take on increased responsibility for their own learning? 70:20:10 Development models seem to be gaining an increasing number of supporters in organisations HR and L&D departments. The idea itself is […]
So you want to be…head of learning and development?
Head of learning and development roles are very popular but also very rare at the moment. Part of the reason for this is the nature of the job – not every organisation will have a Head of L&D. Smaller businesses may instead employ generalists to carry out this work or have L&D specialists at […]
