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Use of HR systems “hampered by a lack of training”


Organisations are struggling to get to grips with new information technologies and systems, according to findings from the latest CIPD People and Technology survey.

Only one third of organisations said that their system meets most of their needs, with a significant minority of systems not delivered on time (34%) or budget (23%).

Richard Goff, the survey’s author said: “IT providers and HR practitioners need to communicate more effectively to improve the relatively low levels of satisfaction with information systems.”

With the growth of HR information systems looking set to continue, Goff believes that more resources need to be ploughed into project management and training staff to use the systems. “IT systems are too often seen as the panacea alone when in fact they rely solely upon HR practitioners’ knowledge and familiarity with the systems. This will become a more important priority as systems become increasingly sophisticated.”

The survey found that recording absence levels is the most common reason for using Human Resource Information systems (HRISs), used by three quarters of organisations, followed by training and development (64%) and reward (37%). Improved internal communications is the most commonly reported benefit of using HRISs.

The study also suggests that organisations are getting tough on e-mail and internet abuse, according to these key findings:

  • 94% of UK organisations reported having an e-mail or internet policy
  • 60% of organisations reported problems with e-mail or internet misuse, of which 42% have dismissed staff and 27% have suspended staff.

You can download the survey from the CIPD surveys page.

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