Spencer Allcock is a senior consultant with analysts Kantar Retail.
We asked Spencer five questions:
- What are senior leaders in major retailers focused on at the moment?
- What areas of people management in retail are businesses struggling with?
- What are the big trends affecting the retail industry over the next few years?
- How can HR directors in retailers better serve the business?
Watch his answers below. The video is just under six minutes long, great to watch with a cup of coffee. Enjoy.