I am delighted to say that Specsavers Corporate Eyecare is celebrating the successful launch of a brand new eyecare service for ScotRail – the Visual Acuity Assessment. This is a great example of how a service provider can adapt its offering to match the needs of a client.

 

ScotRail required a very specific eyecare service, which it could not find provided in a simple and convenient format. It had previously been using an occupational health provider but they were based in Glasgow and ScotRail has staff located throughout Scotland. ScotRail was faced with the unsatisfactory situation where employees were having to take time off work to travel, and sometimes book overnight accommodation, for their eye test, and again to collect their glasses.

 

We were keen to work with ScotRail to provide a solution to its problem. We have over 65 Specsavers stores in Scotland alone so we knew that we could solve the issue of geographical coverage. We did not have an existing eVoucher to cover the specific needs of a Visual Acuity Assessment so we set up a brand new service and carried out a comprehensive pilot scheme to ensure the benefit could be rolled out successfully to all relevant ScotRail teams. The scheme is now in full provision and is proving extremely successful.

 

ScotRail is now using Specsavers’ eVoucher system to provide Visual Acuity Assessments for around 3,000 safety-critical employees, including train drivers and those working on platforms and beside the tracks. Each appropriate employee is provided with a visual acuity test and glasses, if required. 

 

The Visual Acuity Assessment is providing a great cost saving for ScotRail, especially due to the efficiencies of scale and location. ScotRail also appreciates the clarity on spend, with the online eVoucher management system being transparent and easy to manage.