HR slow to adopt B2E initiatives
Only 18% of HR professionals use employee self-service and B2E initiatives, despite most having no trouble justifying IT spending, according to Softworld research. The survey reveals HR departments struggle with organizational recognition despite being considered strategically important by 64% of companies.
Outsourcing call centre jobs ‘cuts quality’
A new study finds UK call centre workers outperform Indian counterparts, answering 25% more calls per hour and resolving 17% more issues on first contact. Despite lower wages abroad, Indian call centres show higher turnover and weaker quality standards, raising questions about outsourcing’s true cost-benefit.
Amendments to employment agency regulations
The DTI amended employment agency regulations to include workers supplying services through limited companies, effective April 6, 2004. Many recruitment agencies remain unaware of the expanded compliance requirements, and conflicting provisions render opt-out clauses ineffective for existing contracts.
Any Answers questions on recruitment
HR Zone members discuss recruitment challenges including data protection policy updates, graduate scheme design, assessment centre qualifications, gender diversity in IT hiring, trainer recommendations, and streamlining shortlisting processes.
Softworld HR & Payroll – 3-4 March 2004
Softworld HR & Payroll 2004 (3-4 March, Olympia London) offers expert masterclasses and exhibitions covering e-HR, recruitment, payroll legislation, and business strategy for HR professionals navigating significant legislative and technological change.
Employers reject ‘one-size-fits-all approach’ to selection
Employers are moving away from one-size-fits-all recruitment practices, increasingly using tailored selection methods like skills tests, assessment centres, and structured interviews. The shift reflects efforts to reduce bias and human error while improving hiring effectiveness across different job roles and sectors.
Training trends 2004
TrainingZONE’s annual Training Trends 2004 survey examines how workplace training and learning have evolved over the past year. Complete the survey to share your experiences and receive a copy of the published results.
Forward features list for 2004
HR Zone will publish monthly focused features throughout 2004 covering key HR topics including recruitment, employment law, rewards, payroll systems, flexible working, pensions, absence management, work-life balance, and diversity. The site invites contributed articles and opinion pieces from HR professionals sharing expertise and market insights.
January’s themes on HR Zone
HR Zone’s January content focuses on recruitment news, features, and case studies. The platform is also launching a new employment law channel to help readers find legal resources more easily.
Graduate recruitment trends
Graduate recruitment shows guarded optimism with mixed sector outlooks, according to the 2003/4 Graduate Trends Survey. While most sectors report steady or slightly declining vacancies, engineering sees growth, and IT and engineering graduates are increasingly in demand.
New employment agency regulations
New UK employment agency regulations taking effect April 6, 2004 will affect around 700,000 agency workers and 17,000 agencies. Key changes include an 8-14 week quarantine period before hiring companies can employ agency workers permanently without paying transfer fees, restrictions on withholding worker pay, and new health and safety requirements for agencies.
Top 10 Any Answers postings in 2003
In 2003, HR Zone members posted 547 questions and 1,252 answers, double the previous year’s activity. The most discussed topics included employee satisfaction surveys, dress codes, retirement age policies, childcare vouchers, and fair benefit entitlements for part-time staff.
Consultation on working time
The European Commission opened a consultation on working time legislation, focusing on how working time is defined and calculated, and concerns about the “opt-out” that allows workers to waive rights under the Working Time Directive. The review examines whether current safeguards adequately protect workers’ interests when opting out.
2004 set to bring tougher recruitment challenges
Recruitment challenges are intensifying in 2004 as nine out of ten organizations report difficulties filling vacancies, driven primarily by skill shortages and lack of experienced applicants. With employment expected to rise by 250,000, HR professionals must explore alternative labor sources like immigrants and jobless workers to avoid wage cost increases.
Don’t wait for age discrimination legislation – act now!
Age discrimination affects one in five job seekers, according to CIPD research, with upcoming UK legislation set to make age-based hiring illegal by 2006. Rather than wait for legal requirements, employers should now assess their recruitment, pay, benefits, and retirement practices to eliminate age bias and prepare for compliance.
HR admits to lack of awareness over diversity
A survey reveals that 69% of HR staff lack awareness of new diversity legislation, with only 10% receiving training. The research found significant gaps between public and private sectors, prompting calls for increased government awareness efforts.
Minimum wage for young workers
The government is considering extending minimum wage protections to 16 and 17-year-olds, with a proposed rate below the current £3.80 for older teens. Ministers initially excluded younger workers fearing it might encourage school dropouts, but the DTI now argues against exploiting the youngest workers through low wages.
Paternity leave may be extended to six months
The UK government is considering extending paternity leave to six months, allowing fathers to take unpaid leave while mothers return to work. Currently, new fathers receive two weeks of paid leave, while mothers get six months of paid leave plus six additional months unpaid.
Disability discrimination laws to be extended in 2004
The UK government extended disability discrimination protections in 2004, removing exemptions for small employers and certain occupations while expanding coverage to include public sector services, premises, and specific health conditions like HIV and cancer.
HR Tip – Deductions from wages for scooter loan
Employers offering wage-deductible loans must obtain written employee consent and include terms covering repayment if employment ends. Without proper documentation, deductions from final wages are unlawful; disputes must be resolved through County Court proceedings.
